By now, pretty much every business has at least one horror story of a bad review experience online. It would be one thing if the 1- and 2-star reviewers offered constructive criticism to help your practice step up its game. While some do, every business also gets its...
We’re not overstating things when we say that nothing matters more to the health of your practice than your patient relationships. And like so much these days, what it takes to build and maintain patient relationships is changing. Read on to see how some subtle shifts...
Long gone are the days when 50 million Americans all turned on their TV’s at the same time and watched the moon landing or an episode of Leave It to Beaver as one big happy family. Or at least that’s the nostalgic image of yesteryear that some people get when thinking...
We shouldn’t have to say this, but if you run a business, you really have to make sure you’re communicating well with your clients and prospective clients. You can’t afford NOT to prioritize the client relationship when every lead is only 2 seconds...
As we’re closing in on our five year anniversary, we’ve had several clients now who say that we’ve ruined them for all other customer service interactions. Sorry! These clients have said that we’re so on top of returning calls and emails that...
It used to be word of mouth that helped people to find trusted products or services. Well, today’s “word of mouth” is better known as the almighty online review. According to this spiffy infographic, 88 percent of consumers trust online reviews as...
