We shouldn’t have to say this, but if you run a business, you really have to make sure you’re communicating well with your clients and prospective clients. You can’t afford NOT to prioritize the client relationship when every lead is only 2 seconds...
As we’re closing in on our five year anniversary, we’ve had several clients now who say that we’ve ruined them for all other customer service interactions. Sorry! These clients have said that we’re so on top of returning calls and emails that...
It used to be word of mouth that helped people to find trusted products or services. Well, today’s “word of mouth” is better known as the almighty online review. According to this spiffy infographic, 88 percent of consumers trust online reviews as...
You’re human, and humans sometimes screw up. When that screw up affects a client, it’s time to pay extra special attention to righting the ship. As much as you might feel compelled to beat yourself silly afterwards, especially in the case of screwing up...
Despite all the discussion over SEO this and mobile friendly that, the bottom line of your business’s success comes down to one thing: how customers are treated when interacting with any aspect of your company. And yes, that means in real life, not just online....
Today, more businesses than ever are ramping up their customer service game. A lot of this is due to the immediacy of social media—when one negative experience can be shared with your company’s entire fan base (and beyond), it’s a pretty strong motivator...
