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4 Things You Should Know about Online Reviews

Posted by:
Aug 30, 2016
Categories: Customer Service

It used to be word of mouth that helped people to find trusted products or services. Well, today’s “word of mouth” is better known as the almighty online review. According to this spiffy infographic, 88 percent of consumers trust online reviews as...

Killing ’em with Kindness

Posted by:
May 30, 2016
Categories: Customer Service

You’re human, and humans sometimes screw up. When that screw up affects a client, it’s time to pay extra special attention to righting the ship. As much as you might feel compelled to beat yourself silly afterwards, especially in the case of screwing up...

Don’t Overlook the Offline Customer Experience, Too

Posted by:
Apr 4, 2016
Categories: Customer Service

Despite all the discussion over SEO this and mobile friendly that, the bottom line of your business’s success comes down to one thing: how customers are treated when interacting with any aspect of your company. And yes, that means in real life, not just online....