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The Wrong Way to Respond to Reviews

The Wrong Way to Respond to Reviews

Posted by:
Sep 9, 2019
Categories: Customer Service

By now, pretty much every business has at least one horror story of a bad review experience online. It would be one thing if the 1- and 2-star reviewers offered constructive criticism to help your practice step up its game. While some do, every business also gets its...
Your Patients: Customers, or Friends?

Your Patients: Customers, or Friends?

Posted by:
Jul 8, 2019
Categories: Customer Service

We’re not overstating things when we say that nothing matters more to the health of your practice than your patient relationships. And like so much these days, what it takes to build and maintain patient relationships is changing. Read on to see how some subtle shifts...
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