We look forward to a long and productive relationship with all of our clients. Many of our clients (and unfortunately, an increasing number) came to us after being “burned” or feeling mistreated by a previous web vendor. Simply put, we don’t work that way and we think it’s bad business to hold clients hostage if they have decided to part ways.
We are committed to providing a thorough and timely transition in the event that either you or we no longer want to work together. If you aren’t happy, you shouldn’t feel stuck. Our dedication to your online marketing success means that we will 100% support any transition decision you make.
Highlights of Our Policies
Here are some of the ways in which we ensure an amicable and complete transition of web marketing services, in the event of a “breakup.”
- We don’t hold our clients into contracts. If you aren’t happy with us, you don’t have to sit on the sidelines and wait for a contract to expire. We only require 30 days’ notice so that we can complete active marketing tactics for you and have sufficient time to prepare for a smooth transition.
- If you paid us for it, you own it. We have heard from several clients who thought they owned assets on their site, but the second they mentioned parting ways, their previous vendor gave them a laundry list of “proprietary” items that they couldn’t keep. This can increase the cost and time involved in making a transition. Instead, you either outright own or have a license to use everything we put on your site. If there are ever any exceptions to that, we will let you know.
- We don’t put up roadblocks. We will hand over all files and assets without exception if you decide to leave or if we feel we are no longer a good fit for you. We will work to the best of our ability with your new vendor to provide anything they need and ensure the transition is as smooth as possible.
We want to give you peace of mind that you’re in good hands and that you never have to worry about your web marketing being held hostage. If you have questions or would like additional info, feel free to contact us.